Deliveries and Shipments at Expotrade Group
Delivery
Unless otherwise agreed, delivery will be made from the warehouse in 6844 Altach/AT to the delivery address given by the customer. The delivery and shipping costs will be checked after receipt of your order depending on the number of packages and volume or will then be offered to you separately by e-mail. If the ordered goods are in stock, the delivery or delivery takes place within Austria within 7 days (on working days!), The delivery time to Germany is usually 7-10 days. For the rest of Europe, the delivery costs will also be clarified and offered to you depending on the number of packages / volume. The duration is then checked separately and communicated or coordinated with you.
Returns & exchanges
If you don’t like an item that you bought in our online shop, you can return it within 14 days of receiving the product. In the case of returns, we ask you to send your delivery “free” (i.e. the transport costs are borne by the customer) to the following address:
Expotrade Group GmbH
Grosse Wies 19
6844 Altach / Austria
Unfortunately, we cannot accept shipments that are “not prepaid” and will be returned at your expense. Should a mistake be made on our part, the transport costs will of course be reimbursed.
Exchange and replacement delivery
For a quick exchange or replacement, please place a new online order directly or contact our customer support by phone at +43 5576 73600 or by email at office(at)expotradegroup.com
Return of customized / printed products
Of course, things can go wrong with us too. If the desired customization / printing of your purchased product does not correspond to your order or the confirmed graphic, please contact us directly “BEFORE” a possible return so that the matter or further procedure can be discussed personally in advance. Unfortunately, we cannot accept shipments that reach us carriage forward (freight costs at our expense) and will be returned to you at your expense. Thank you for your support and understanding. Should the error prove to be on our side, a replacement delivery will of course be provided in good time. We will then discuss the details personally.